DoubleClicks.info About Computers for Newbies & Everyone Else

April 29, 2014

Online Docs May Be the Answer

Last week we looked at the confusion regarding the many choices with Microsoft Office.  I said I would have another solution for Lindsey and you this week.   

imageHere are two more good options.  Office Live or OneDrive (formerly known as SkyDrive) depending on where you read about it or Google Drive (drive.google.com or just get there from any Google product you are logged into.)  Either of these are very good online solutions.  There are many ways to get Office Live.  I suggest using Live.com.  There you can sign up for a free Outlook.com email account which gives you access to everything you need.  You can also sign up with Yahoo! or Gmail accounts; although I have not experimented with those.  If you already signed in to other MS devices like a Windows PC, tablet, phone, Xbox Live, Outlook.com, or OneDrive, use that account to sign in.  Once there you can view and use your email, address book, calendar, online drive Word, Excel, PowerPoint and OneNote. To get to these click the labeled down arrow in the upper-left corner of the window.  Any of the files created can be stored in OneDrive so that you can retrieve them from any online computer.  They are all saved in the default MS Office formats so you can easily share them via email, etc.

imageVery similar products are available with a Google/Gmail account.  Setup a free account or you can use one you already have. Once logged in click the "Apps" button in the upper-right corner that looks like a small tic-tac-toe pattern, and then select "Drive."  You have a create button on this screen where you may choose from Document, Presentation, Spreadsheet, Form and several others depending on what you normally use with Google.  The files you create here are saved on your Google Drive for later retrieval just as in Live.com.

Even though I am a Google fan boy, Google is not quite friendly to Microsoft Office file types.  That being said they work with MS products; they just take an extra step or two.  There are several ways to do this but they all require you to download the file to your local computer.  I suggest finding your file in the file list, right click on it and choose download.  You will be presented with a choice of what file type you want to use, so choose "Microsoft Word. (.docx) You will then have it in your downloaded files to share as a standard Word doc.

Another note regarding Google docs.  When right clicked you may also choose to "Share" the file.  If you choose email as an attachment you once again can choose the file format and MS Word is one of the choices.

Now the final note.  OneNote is a terrific app available only with the Microsoft suite.  If you are interested let me know via email and I will share that with you in the future.

There are many other options and features in both Microsoft and Google online offerings.  Lindsey chose to try both and make a final decision later.  How about you?

October 29, 2013

Get Help, Join Me

Last week we looked at "Windows Remote Assistance" to see how you could give or receive help with your computer issues.  It works well but as I said there are drawbacks in that you need to be going from a Windows to a Windows computer and could not link with a Mac or Ubuntu (Linux) system.  Today we will look at "Join Me."

There are many programs which do pretty much the same thing.  Some of the more popular applications are "DameWare," "Go to Assist," "PC Anywhere," "LogMeIn" (the parent company of Join.me) and many, many others.  Some of these charge (a lot compared to free) for their services and others are free.  However, I do not believe any are as easy as Join.Me. 

First, the person who needs someone to log onto their computer for help needs to start the process.  It is easy since all you do is open your browser and type in "Join.me" in the address bar.  It will automatically add "https://" (the "s" means a Secure site) and take you to the site.

join.meNow, if this is the first time you have used it go to "Share," "Basic" and click the large orange arrow button.  This will start downloading the small executable file to your computer.  Once the download has finished, find the file and double click it to start "Join.me."  Your browser may also choose to "Run" the file if your browser allows it which is fine. 

 

join.meOnce installed and running you can click the "Share" button and a nine digit code will be generated for you.  It will show something similar to, "join.me/252-743-655." The nine digit number varies each time you use it.  Now give the helping person the nine digit number or email them the generated link.

If you email them the link they can click the link in the email and be instantly logged onto your desktop.  If you read them the number, via phone as most often happens, they log into Join.me just as you did.  But this time they choose the "Join" the meeting after they add the nine digits.  They finally click the green arrow and they are in.  They will go to your machine and you can both see what is going on with your computer.  Do not worry about anyone else using the code.  Once you end the session and close "Join.me" someone else would need a new code, generated only by you, to get into your computer.

You have full control and the "helper" can only view your computer unless you allow them further access.  If you wish to give them permission to actually "drive" your computer go to the meeting tools (pointer) button and click, "share mouse control."  When they are finished take it back.  Easy.

It includes many other neat features such as allowing the people you invite to have voice chats over the Internet using their free VOIP, text chat between all the members in the meeting, transferring files to each other and more. 

There are always updates and changes to this and every other app.  They recently added a couple you may find helpful…if you are a helper.  If you have an Android phone/tablet or an iPhone/iPad you can only view someone’s computer from them.  You cannot share your screen to get help.  It also depends on which version of either OS you have.  For Apple products it must be the latest version and depending on what you need to do it could cost you.  For Android, free…ah, my favorite word.

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