DoubleClicks.info About Computers for Newbies & Everyone Else

October 15, 2013

Get Help, Problem Steps Recorder

I have had people tell me many times that sometimes their computer will give them a problem.  No surprise there. But then when they talk to a geek or go to have it fixed they either cannot explain it to the geek clearly enough, they may forget exactly what happened or they cannot get the problem to duplicate itself at that time.  They then feel hopelessly lost.

Never fear, Microsoft thought of you with Windows 7 and continued it in Windows 8 (if you are one of the unfortunates using it) and hopefully from that point on.  The application is called, "Problem Steps Recorder" and is really a miracle of the technology age.

It is very simple to use and will give your computer geek more than enough, maybe even too much information regarding what is going on with your computer.

To get to PSR you can either click on your Start Orb and type Problem Steps Recorder and click the link that reads, "Record steps to reproduce a problem" or just type "PSR", see "psr.exe" and click it to start.  

PSR Start ScreenA rectangular window will pop up on your monitor that is label in-kind.  At that point you have only three options.  First you could close it with the "X" on the upper right.  Next, you can get help by clicking the question mark SNAGHTML3c02deunder the close "X."  Lastly, click on "Start Record."  With the last one you will be recording your screenshots anytime you click your mouse or type.  Each thing you do is recorded along with exactly what page you were on, the X and Y coordinates of the mouse location, exactly what you enter into areas, etc.

While recording, you can also add a comment by clicking the appropriate button on the controller for PSR.  It will open a text box in the recording area and you can type notes or thoughts with regard to the process. They will appear when you play the file back later.

Once you have finished stepping through your process click the "Stop Recording" button and you may then save it.  It will automatically create a "zipped" file to make it easier to email or take to another person for help.  If you would like to experiment try it now.  Save the file, (best to your desktop) and once it completes unzip the file and run the video to be amazed.

This is an excellent help tool and really easy to use.

Powered by WordPress

%d bloggers like this: