DoubleClicks.info About Computers for Newbies & Everyone Else

April 18, 2017

Schemes, Part 4

Filed under: Columns — Tags: , , , , , , , , , — Ron @ 5:09 am

There is another scam that you may have heard of floating around the internet.  It is not a joke and is not to be ignored if it happens to you.

You may be working on your computer and get a phone call.  The caller may tell you they are from Microsoft, or some other tech entity, and see that you have a virus infecting your computer.  This virus could cause you the loss of all of your important information.  This scheme may not only come to you in the form of a phone call but also via email or a popup on a website. 

They will say they can send you a link so they can run the "fix" on your computer and you will not have any problems.  They may instead ask that you give them permission to log onto your computer to fix the problem.  It is free of charge and guaranteed to work providing you and your files with needed security.  They will sound so sincere that it is hard to believe later when the trap is sprung. 

It is not true.  Neither Microsoft nor any other big company watches your computer for viruses or problems of any sort.  Hang up immediately!  If not, you will be granting them permission to log into your computer from some other country (most likely) and install their "fix." 

The fix will actually install a virus that will activate days or weeks later.  It will infect your files and lock them down so that you cannot open them.  Think of it, your financial data, tax returns, photographs, etc. all no longer useable.  It could do more than this but that is the standard operation.  You will be informed to call the original "Microsoft" company back to have this corrected.  This time it is still not the reputable company you expect.  It will not be free either.  It will cost you several hundred dollars to gain back control of your own files.  Be careful.    

Next, one that really is not tech related but I feel I should mention. (CBS did as well, a month or so ago.)  You get a call from an unknown number.  You answer it and they say something to you that provides them with you saying, "Yes."  You think you are not that silly.  How about this?  You answer your phone and someone says, "Can you hear me?"  You reply, "Yes."  Then they have you.  They will use that as you agreeing to sign up for magazines, a loan, or a five-year supply of whatever. 

Watch out for phone scams

When you shop at real stores by phone they will many times tell you they will record your approval of what they offer as a legally binding agreement.  This is what the scammers do too; however, you have no idea what you said, “yes” to – until you get the bill. 

Next week we will look at some scams which are not always committed by technology or in normal ways.  However, they are always directed at only one specific part of the population.

January 22, 2013

Select Text…Maybe

Filed under: Columns — Tags: , , , , , , , , , , , — Ron @ 5:02 am

Demo of selecting text

I recently received an email from Bev which at first seemed very strange.  She said, "Recently, when I select a portion of text to change it such as bold it, delete it, etc. — the selection won’t hold."  At first I thought it was just in Word and figured that possibly her Word documents were opening in "Read Only" mode.  When you have a file that is "Read Only" it basically means you can read the file fine but you cannot edit it.  This was not her issue since she said that it also happened in email, Word and just about anywhere on her computer when trying to select text.  The problem was intermittent; sometimes she could select text, sometimes not, and other times it was a fight to get it to work at all. 

I believe it all came down to the mouse, but why could a mouse cause this weird issue?  First, it depends on the type of mouse you have.

The older wired mouse with a ball built into the bottom, which is used to track the cursor around the screen, has always caused issues.  Think about it, the little weighted ball rolls around the whole time you use your mouse.  It touches whatever surface you are "mousing" on.  Regardless of whether the surface is very clean or very dirty the mouse ball will get grubby over time.  If a dirty surface, the ball picks up dried up coffee spills, grit, toast crumbs, Disassembled mouseetc.  Even if it is a clean surface you are still going to pick up dust and lint over time.  This collection of grime gets pulled up into the mouse and wraps around the little rolling bars which make the cursor move on your screen.  It is fairly easy to clean by turning the mouse over, turning the ring with arrows in a counterclockwise direction, pulling it off, shaking the ball out and with tweezers or a toothpick removing any junk you can see.  I do not recommend using a q-tip swab since they can add a few more particles to the mechanics.

What if you have a wireless mouse and there is no ball?  Dirt can still get on the little window on the bottom of the mouse, which replaced the ball.  Clean it with a lint free cloth or maybe a slightly damp cloth. 

Sometimes, depending on which type of wireless mouse you have, the surface you are mousing on could cause a problem.  If it is a very shiny or glass surface, try putting a piece of paper under it to see if that improves the action.  Sometimes, though not often, it could also be caused by a heavily patterned surface, so check that also.

However, the biggest issue with the wireless mouse and it not working properly is usually the battery.  Batteries in the newer wireless mice last a long time.  I have a couple that have lasted over a year.  Since they are so dependable we sometimes forget about the batteries.  So when you have a "tracking" problem like sometimes being able to select text and sometimes not…check the battery.  I am pretty sure that will be your problem.

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