DoubleClicks.info About Computers for Newbies & Everyone Else

March 17, 2015

"Hi, this is Ron from Windows"

I have a couple of scams to inform you of today that could cost you time, effort and lots of money.  One is computer related, the other financial. 

Many people have reported getting calls from someone saying something similar to, "Hello this is Ron (fill in any name) from Windows, we see that your computer is reporting errors and we need to help you." 

First red flag on this is that no one from "Windows" would contact you since there is no company named Windows.  Secondly, you would most likely think it was Microsoft; however, they would never call you out of the blue with a problem.  Unless it is due to some very unusual circumstances, Microsoft does not even have your phone number. 

If you continue with the call, as apparently many people have, they will help you. The problem is that their "help" is quite harmful.  I have read of some people being directed by the caller to install software on their computer in order to give them access to run a special update.  Never, ever let some stranger talk you into installing anything on your computer…on any occasion! 

That will give them access to your computer after they supposedly help you.  Then you will have problems with your computer and a different foreign voice will contact you in the future saying for $$$ they can fix this issue.  

Fraud image
The other issue being reported is they have installed a key logger program on your computer.  A key logger has the ability to record every keystroke you make and send it to someone else-without you knowing a thing.  This can include all of your user names and passwords.  You know what happens to your bank accounts after they get that info. 

Bottom-line is if you get a call from someone representing themselves as a person wanting to fix your computer, hang-up.  Then if you wish you can report them to "The Internet Crime Complaint Center" (IC3) at "ic3.gov/complaint."  The IC3 is co-sponsored by the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C).

Next, you get a call from someone claiming to be from the IRS.  They inform you that you owe taxes and if you do not pay immediately you will be criminally prosecuted.  Usually they require the payment to be made through a prepaid debit card. 

You may laugh and think, "What knucklehead would do that since the IRS never cold calls anyone about anything."  But since October, 2013 more than 3,000 people fell for this scam and made the crooks $15.5 million.  The top five states taken so far, per Timothy Camus, deputy inspector general for investigations at the agency that oversees the IRS are: California ($3.84 million), New York ($1.35 million), Texas ($795,884), Florida ($760,000) and Virginia ($648,363).

If the IRS calls you, hang up.

December 30, 2014

New Computer, Part 2

Last week I told you about Ninite.com for your new computer.  I received several emails asking what other applications I would install on a new Windows computer. 

My first "have to have" application is anti-virus software.  I suggest initially what probably comes free with your new computer. However, after the free six or twelve month trial ends, get a free app.  The one you get with your computer usually goes for a high annual fee.  Download only one of these first: AVG or Avast!. These are the two many other geeks and I use.  Search the sites for the free versions and only get them from those sites.  Viruses may be included in them when they are downloaded elsewhere.   

Do not install more than one antivirus app on your computer at a time or it could cause issues. 

Next, I have a new recommendation, Malwarebytes.  This will help your antivirus software keep you even safer.  The free version is good.  You need to remember to run it yourself every few days.  Malware stands for malicious software that may not destroy things but can really mess with your computer.  I almost guarantee if you install and run this on your old computer you will find you have hundreds of malware items present.  

Now, go to Speed Test and see what actual speeds you are getting from your internet service provider.  If you get less than you should call your provider and get their assistance to correct the issue.  The speed can vary from hour-to-hour but should be close most of the time. 

The next thing I suggest is something you used to have to pay a bundle for, Microsoft Office.  Not any longer.  For the average Office user you can create a new Outlook.com account or use your Hotmail.com account and use Office Online – for free.  There are several ways to get to your office apps but I suggest onedrive.live.com to set up or login to your office products. 

After typing like you did in your new free online Word application you notice that your typing could be improved if you used more than two fingers.  To work on your typing skills and speed take a look at Typing Web and practice.  You can improve your typing for free and maybe have some fun doing so.  

Finally, you should just have some fun.  If you like computer games login for free at Steam Powered.  An account is free as are some of the games; however, some may have a onetime cost or possibly a monthly fee.  I like the free, "Star Trek Online" where I am a commander of a Federation vessel. 

If you want to pay for a game, set up a PayPal account.  It is a very secure online payment system.  I have used it for years and have never had a problem.  I suggest anytime you tie your checking/savings account to anything online you create a separate account from your "home" account.  This is just in case there is ever a security hack.  They can only get a minimal amount of money and it will not affect paying your "real" bills.

Have a Happy 2015!

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